Shipping policy

Welcome to Radiantiz! We aim to provide a seamless shopping experience, and that includes a transparent and efficient shipping process. Please read our shipping policy carefully to understand how we handle orders.

Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive a notification once your order has shipped.

Shipping Rates and Delivery

We offer several shipping options to suit your needs:

  • Standard Shipping: Typically delivered within 10-20 business days.
  • Express Shipping: Typically delivered within 7 - 15 business days.
  • Free Shipping: Available on orders over $100.

Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

  • International shipping times may vary depending on the destination and local customs processing.
  • Please note that customers are responsible for any customs and import taxes that may apply. Radiantiz is not responsible for delays due to customs.

Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can monitor your shipment's progress. Please allow 24-48 hours for the tracking information to update.

Shipping Address Changes

  • If you need to change the shipping address after placing an order, please contact us at radiantizstore@gmail.com within 24 hours.
  • We are unable to accommodate address changes once the order has been shipped.

Lost or Stolen Packages

  • Radiantiz is not responsible for lost or stolen packages. If your tracking information states that your package was delivered and you have not received it, please contact the shipping carrier directly.
  • If your package is lost in transit, please reach out to us at radiantizstore@gmail.com . We will do our best to assist you.

Order Delays

Occasionally, there may be delays beyond our control due to factors such as severe weather, holiday periods, or carrier issues. If there is a significant delay with your shipment, we will notify you via email.

Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please feel free to reach out to our customer service team at radiantizstore@gmail.com.

Thank you for choosing Radiantiz. We appreciate your business and look forward to serving you!